Phoenix Roams ("we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you use our services, including Vacation Package Planning, Travel Planning, and Concierge Services for Travelers.

1. Information We Collect

We may collect the following types of information:

• Personal Information (name, email, phone number, billing address, travel preferences) when you book a service or contact us.
• Payment Details (processed securely by third-party payment providers; we do not store payment information).
• Communication Data (emails, inquiries, and feedback submitted through our website or support team).

2. How We Use Your Information

We use your data to:

• Provide and manage our travel planning and concierge services.
• Process bookings and communicate travel details.
• Respond to inquiries and provide customer support.
• Send promotional offers and updates (you can opt-out anytime).
• Improve our website, services, and customer experience.

3. Opt-Out & Data Control

You have control over your data and may:

• Unsubscribe from marketing emails by clicking the "unsubscribe" link at the bottom of any email.
• Request Data Deletion by emailing us at [[email protected]] with the subject "Data Deletion Request."
• Update or Correct Your Information by contacting our support team.

4. Data Security

We implement industry-standard security measures to safeguard your personal information. However, no online platform can guarantee complete security.

5. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. You may disable cookies through your browser settings, but some features of our website may not function properly.

6. Third-Party Services

We may use third-party providers for payment processing, analytics, and marketing. These providers have their own privacy policies, and we encourage you to review them.

7. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with the updated effective date.

8. Contact Us

For questions, concerns, or data-related requests, please contact us at [email protected].